Service

Service

Service
    • Fast 24/7 remote diagnostics + on-site engineer support within 48 hours globally.
    • Efficient
    • Customer focused
    • Spare parts supply
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Before sale:

Provide free proofing based on customer needs.

Provide timely professional answers to any customer’s questions.

 

In sale:

Provide custom-made machines upon request

Provide professional customized machine drawing or RENDER

 

After service:

provide timely after-sales service with English, 7days 24 hours

Provide industry-leading training course and remote technical support.

Engineer on-site support :Plan to visit customers 1-2 times every year upon request.

 

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Service Guarantee
  • Customized Solutions

    We provide tailored turnkey solutions based on your factory layout and automation requirements (such as connecting to an inline robot/material storage).

  • Original Accessories

    Provide genuine consumables (laser lenses/bending dies/welding gun nozzles), extending +30% laser machine lifetime .

  • Technology Upgrades

    Free lifetime software upgrades,Continuously update parameter libraries (cutting/bending/welding) to help customers to improve efficiency (e.g., reduce piercing time by 20%).

  • Safety

    Pay attention to safety to every small steps start from design .
    Provide Laser safety protection such as gratings, protective glasses, protective helmet,protective windows .......etc.

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